Retention & Reactivation
The customers you already won, asked back properly.
Charted depth
33.5k / yr
Illustrative, not a client result
The leak
Dormant customer lists. Almost every established business has a couple of thousand past customers it has never contacted again — people who already chose you once.
We measure it on Revenue from reactivated customers, and referrals generated.
One enquiry, plotted.
One dormant customer, brought back — with the consent check that keeps it legal.
Step the track
One dormant customer, brought back — with the consent check that keeps it legal.
The system, running.
A dormant customer checked for consent, invited back, and rebooked.
- Tasman AI
- Your stack
- Customer
A dormant customer checked for consent, invited back, and rebooked.
What we build
- Cold lead re-engagement with consent state tracked per contact
- Membership and subscription renewal sequences
- Post-service follow-up at the interval the work actually needs
- Win-back sequences for customers who have gone quiet
- Loyalty and repeat-service prompts
- Referral requests timed to a good experience, not a calendar
Designed to wire into
The systems this engine is designed to read from and write back to.
- Xero
- Cliniko
- Fergus
- HubSpot
- Google Business Profile
Every established business is sitting on a list of people who already chose it once and were never asked back. Reactivation is the cheapest revenue available, and it is almost always the revenue nobody owns.
Retention & Reactivation works that list properly: segmented by what they actually bought and when, with consent state tracked on every contact.
This is the engine where compliance matters most. A reactivation campaign sent to a list without a lawful basis creates exposure for you, not for us — so consent tracking is built into the workflow as standard, and onboarding confirms the basis for your existing list before anything sends. See the compliance notes for how that works.
Sound your own numbers.
Bring your real figures to a short call and we'll tell you honestly whether this engine is worth building for you.